PURCHASE AND DELIVERY TERMS – BRASSUNIT.SE
General
These purchase and delivery terms apply when you as a customer (hereinafter “you”) place an order via www.brassunit.se from BrassUnit Publishing (hereinafter “we”, “us”, or “BrassUnit Publishing”).
These terms apply to both private individuals and businesses, and to both physical and digital products, unless otherwise explicitly stated.
By completing a purchase, you confirm that you have read and accepted these terms.
Company Information
BrassUnit Publishing
Company registration number:
Postal address:
Contact regarding webshop, orders, and deliveries:
Email: info@brassunit.se
Phone: +46 7333535 00
Products and Range
BrassUnit Publishing offers a wide range of music-related products, including:
Printed sheet music and books
Digital sheet music (PDF)
Music-related items
Some products may be subject to specific conditions, such as minimum order quantities, licensing restrictions, or special usage rules. Such information is always stated in connection with each respective product.
Orders and Agreement
When you place an order, an order confirmation is sent via email to the address you have provided.
The order confirmation serves as a receipt that we have received your order and that an agreement has been concluded between you and BrassUnit Publishing.
If you do not receive an order confirmation, please check your spam folder or contact us at info@brassunit.se
It is your responsibility to ensure that the information you provide when placing an order is correct.
Prices, VAT, and Payment
All prices are stated in SEK or EUR and include VAT in accordance with Swedish law.
5.1 Payment Methods
We offer the following payment methods:
Debit/Credit card
Klarna (direct payment, invoice, or installment payment according to Klarna’s terms)
Swish
Business invoice (PDF or e-invoice depending on company capabilities)
Any fees associated with the selected payment method are always shown at checkout.
Delivery of Physical Products
6.1 Delivery Time
We aim to dispatch your order within 4 working days from when the order is received and payment has been approved. Delivery time may vary depending on destination and carrier. We are not responsible for delays caused by circumstances beyond our control, such as those related to the carrier.
6.2 Delivery Notification and Tracking
Information about delivery and any tracking number is primarily sent via email. SMS notifications may occur. All communication regarding your order is handled by BrassUnit Publishing unless otherwise stated in the order confirmation.
6.3 Shipping Costs
Shipping costs are calculated automatically at checkout and are based on weight, number of items, and delivery address. International shipping rates vary and are always displayed before payment.
6.4 Uncollected Packages
Packages that are not collected are returned to us and will be charged for:
Shipping
Return shipping
Administrative costs
Failure to collect a package is not considered exercising your right of withdrawal under the Distance Contracts Act.
Delivery of Digital Products
7.1 Digital Delivery
Digital sheet music is delivered as PDF files via email after payment has been completed. No physical delivery takes place.
7.2 Right of Withdrawal for Digital Products
The right of withdrawal does not apply to digital products when:
Delivery has begun, and
You have agreed that the right of withdrawal thereby ceases
This consent is given in connection with the purchase.
7.3 Copyright
All sheet music is protected by copyright. Digital sheet music consists of personal copies protected by password and may only be used by the purchaser in accordance with applicable license terms.
They may not be:
Shared with others
Distributed via email, cloud services, choir folders, or social media
Printed in more copies than permitted by the license
Made available to others
All digital sheet music from BrassUnit Publishing consists of personal copies that are password-protected and delivered as PDF files watermarked with information about:
The purchaser’s name
Title
Composer(s)
Number of copies allowed to be printed or used
The watermark is part of our rights management and helps protect the work of composers and creators.
It is not permitted to:
Share watermarked files with others
Print more copies than stated in the watermark
Distribute the file via email, chats, cloud services, or social media
Upload the file online in any form
Each digital license applies solely to the purchaser and may not be transferred to third parties.
Right of Withdrawal for Physical Products
As a private individual, you have the right under the Distance Contracts Act to withdraw from your purchase within 14 days from the day you receive the product.
To exercise your right of withdrawal, contact us via info@brassunit.se and provide your order number, or complete our return form.
The product must be:
Unused
In unchanged condition
In original packaging
The customer is responsible for return shipping. A deduction for depreciation may be made if the item has been handled more than necessary.
Complaints
If a product is defective, damaged, or deviates from what has been agreed, you have the right to file a complaint in accordance with applicable consumer legislation.
9.1 When Can You File a Complaint?
You may file a complaint if:
The product is broken or damaged upon delivery
A fault occurs that is not due to normal wear and tear
The product does not match the description on the website
Digital files are defective, cannot be opened, or are not delivered correctly
As a consumer, you have the right to file a complaint for up to three (3) years from the date of purchase, provided that the defect is original.
9.2 How to File a Complaint
Contact us via email at info@brassunit.se and include:
Order number
Which product the complaint concerns
A clear description of the issue
Preferably photos or other documentation
We recommend submitting a complaint as soon as the issue is discovered.
9.3 Processing and Resolution
Once we have received your complaint, we will assess it and respond within a reasonable time.
In the case of an approved complaint, we offer, in accordance with law:
Repair
Replacement product
Price reduction
Refund
If a return is required for an approved complaint, BrassUnit Publishing will cover the return shipping.
9.4 Digital Products and Complaints
Digital products are not covered by the right of withdrawal after delivery, but if a digital file is defective or does not function as intended, you have the right to file a complaint. In the case of an approved complaint, we offer a replacement file or a refund.
Subscriptions
BrassUnit Publishing offers various subscription services subject to specific terms.
These terms are described on separate pages – more information can be found here.
Rental Materials
Rental materials and staged musical works are subject to specific terms.
Information about rental materials and ordering is available on a separate page – more information can be found here.
Discounts and Campaigns
Any discounts or promotional offers apply only during the specified period and under the conditions stated in connection with the offer. Unless otherwise stated, regular prices apply.Limitation of Liability
BrassUnit Publishing’s liability is limited to the amount paid for the specific product, unless otherwise required by mandatory law. We are not responsible for indirect damages or consequential losses.Force Majeure
We are not responsible for delays or damages caused by circumstances beyond our control, such as natural disasters, war, strikes, fire, or other unforeseen events.Disputes
Disputes shall primarily be resolved through contact with our customer service.
As a consumer, you may also turn to the Swedish National Board for Consumer Disputes (ARN) or use the EU’s online dispute resolution platform.